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Common questions about MDLPowerUp

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Do you offer finance options on your machinery?

Yes, we offer flexible finance solutions to help you spread the cost of your equipment. We have partnered with Kanda Finance to provide options including 0% Finance on selected products.

  • Eligibility: Finance is available for orders between £1,000 and £25,000.
  • Requirements: You must be a permanent UK resident (3+ years), aged 18 or over, and have a regular income.
  • Application: The process is completed online with a quick decision, often instantly or within 24 hours.

How long does delivery take and where do you ship?

We aim to dispatch goods from our warehouse within 15 working days, followed by a delivery time of 4-5 working days.

  • UK Mainland: Standard delivery is available directly through the website.
  • Restricted Areas: We do not currently accept online orders for Europe, The Channel Islands, The Isle of Man, or Ireland. If you are in these locations, please call us on 01228 712121 to discuss shipping options.
  • Delivery Process: Deliveries are made to ground floor entrances between 7:30am and 6:00pm, Monday–Friday. As many of our products are heavy, you may be required to assist the driver with offloading.

What warranty comes with your equipment?

We stand behind the quality of our engineering. Every machine we sell comes with a comprehensive 3-Year Warranty to ensure long-lasting performance and reliability. This covers you against manufacturing defects, giving you total peace of mind when putting our machinery to work in tough conditions.

What is your returns policy?

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Do you stock spare parts for your machines?

Yes, we provide a full backup service. We have a fully stocked UK parts warehouse in Carlisle with a large range of spares to fit all our products.

  • Availability: Most general parts (around 21 categories listed online) can be purchased directly through our website.
  • Support: For specific components or technical advice, you can contact our office directly with the part number or a photograph, and we generally dispatch parts within 1-2 working days.