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Common questions about MDL Powerup

Need help?

Do you offer finance options on your machinery?

We have partnered with Ideal4Finance to offer finance options, including 0% finance on selected products.

Eligibility: Finance is available for orders between £1,000 and £25,000.

Requirements: Applicants must be permanent UK residents, aged 18 or over, and have a regular income.

Application: Applications are completed online, with decisions often available instantly or within 24 hours.

Credit is subject to status and affordability. Terms and conditions apply. MDL Powerup Limited is an introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance. Ideal Sales Solutions is a credit broker and not a lender (FRN 703401). The rate offered is provisional and will depend on your personal circumstances, loan amount and term.

How long does delivery take and where do you ship?

We aim to dispatch goods from our warehouse within 15 working days, followed by a delivery time of 4-5 working days.

  • UK Mainland: Standard delivery is available directly through the website.
  • Restricted Areas: We do not currently accept online orders for Europe, The Channel Islands, The Isle of Man, or Ireland. If you are in these locations, please call us on 01228 712121 to discuss shipping options.
  • Delivery Process: Deliveries are made to ground floor entrances between 7:30am and 6:00pm, Monday–Friday. As many of our products are heavy, you may be required to assist the driver with offloading.

What warranty comes with your equipment?

Qualifying new MDL Powerup machinery is covered by our three-year parts warranty, subject to our Warranty Terms & Conditions. The warranty covers eligible replacement parts required as a result of qualifying manufacturing or material defects. Exclusions and the full claims procedure are explained in our Warranty Terms & Conditions. 

What is your returns policy?

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Do you stock spare parts for your machines?

Yes, we provide a full backup service. We have a fully stocked UK parts warehouse in Carlisle with a large range of spares to fit all our products.

  • Availability: Most general parts (around 21 categories listed online) can be purchased directly through our website.
  • Support: For specific components or technical advice, you can contact our office directly with the part number or a photograph, and we generally dispatch parts within 1-2 working days.